Mr BurgerSomalia
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Privacy Policy

We only collect what we need to get your food to you. This policy explains what that is, why we need it, and the control you have over it.

Last updated: October 13, 2026 Applies to: Customer & Rider apps
🚫We don't sell your dataNot to advertisers, not to anyone.
📍Location only for deliveryUsed to deliver your order and show live tracking.
🗑️Delete anytimeRemove your account in the app or by email.

01Who we are

Mr Burger Somalia ("Mr Burger", "we", "us") operates the Mr Burger Somalia customer app, the Mr Burger rider app (together, the "Apps") and the website at mrburgersomalia.com. We are based in Mogadishu, Somalia, and are responsible for the personal information described in this policy.

By creating an account or using the Apps, you acknowledge the practices described here. If you do not agree, please do not use the Apps.

02What we collect

Information you give us

TypeExamples
Account detailsName, phone number, email address (optional), password or one-time verification code.
Delivery detailsSaved addresses, landmarks and delivery notes you add.
OrdersItems ordered, order history, special instructions, ratings and feedback.
Wallet & paymentsWallet balance, top-ups, transaction history and the payment method used. See Payments & wallet.
Support messagesWhat you tell us when you contact support about an order.
Riders onlyName, phone number, photo, ID and vehicle details provided during rider onboarding, availability status and delivery/earnings records.

Information collected automatically

  • Device information: device model, operating system and version, app version, language settings.
  • Push notification token: a device identifier that lets us send you order updates.
  • Usage and diagnostic data: app interactions, crash logs, performance data and IP address, used to keep the Apps working and secure.

We do not use your data for third-party advertising and we do not track you across other companies' apps or websites.

03Location data

Customers. With your permission, the customer app uses your device's precise location while the app is in use to find your delivery address and confirm we deliver to your area. You can instead type or pick your address manually. Location is not collected when the app is closed.

Riders. The rider app collects precise location while a rider is online or on an active delivery — including when the app is in the background — so orders can be assigned, the customer can see live tracking, and deliveries can be verified. Location collection stops when the rider goes offline.

You can change location permission at any time in your phone's Settings. Turning it off may stop some features, like live tracking or automatic address detection, from working.

04How we use your information

  • To create and manage your account and verify your phone number.
  • To take, prepare, deliver and track your orders.
  • To process payments, wallet top-ups and refunds.
  • To send order updates and, if you allow it, occasional offers.
  • To provide customer support and resolve problems with orders.
  • To assign deliveries to riders and calculate rider earnings.
  • To detect and prevent fraud, abuse and security incidents.
  • To fix bugs and improve the Apps.
  • To meet legal, tax and accounting obligations.

05Who we share it with

We do not sell, rent or trade your personal information. We share it only where needed to run the service:

  • Riders receive your name, phone number, delivery address and notes so they can complete your delivery.
  • Customers see their assigned rider's first name, photo and live location during an active delivery.
  • Payment providers (for example, mobile money operators) receive what they need to process a payment or top-up.
  • Service providers who host our servers, send push notifications (such as Apple Push Notification service and Google Firebase Cloud Messaging), send SMS verification codes, or provide maps and crash reporting. They may only use your data to provide those services to us.
  • Authorities, when we are required to by law or need to protect the safety of our customers, riders or staff.
  • A new owner, if Mr Burger is merged or sold, in which case this policy will continue to apply to your data.

06Payments & wallet

You can pay with your Mr Burger wallet, mobile money, or cash on delivery. When you pay or top up with mobile money, the transaction is processed by your mobile money provider. We receive confirmation of the payment, the amount, and a transaction reference — we do not receive or store your mobile money PIN.

We keep a record of wallet balances and transactions so you can see your history and so we can handle refunds and resolve disputes.

07Notifications

With your permission, we send push notifications about your order status (confirmed, being prepared, on the way, delivered). Riders receive notifications about new delivery requests. We may occasionally send promotional notifications; you can turn notifications off at any time in your phone's Settings.

08How long we keep it

  • Account data is kept while your account is active.
  • Order, payment and wallet records may be kept for up to 5 years after the transaction to meet accounting and legal requirements and to handle disputes.
  • Rider location history is kept for up to 90 days, unless needed longer to investigate a specific complaint or incident.
  • Diagnostic logs are kept for up to 90 days.

When data is no longer needed, we delete it or make it anonymous.

09Delete your account

You can delete your Mr Burger account and associated personal data at any time.

In the app
  1. Open the Mr Burger Somalia app and sign in.
  2. Go to Profile → Settings → Delete account.
  3. Confirm. Your account is closed immediately.
By email

If you no longer have the app, email privacy@mrburgersomalia.com from your account email, or include the phone number registered to your account, with the subject "Account deletion request". We will verify the request and confirm within 7 days.

What gets deleted

Your profile, saved addresses, preferences and push token are deleted within 30 days. Records we are legally required to keep — such as completed order, payment and wallet transactions — are retained as described in How long we keep it and then deleted. Any unused wallet balance should be used or a refund requested before deleting your account.

10Your rights & choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Correct information that is wrong or incomplete — most details can be edited in the app.
  • Delete your account and data (see above).
  • Object to or restrict certain uses, such as promotional messages.
  • Receive a copy of your data in a common format.
  • Withdraw consent for location or notifications at any time via your device settings.

To make a request, contact us using the details below. We will respond within 30 days.

11Security

We protect your data with encrypted connections (HTTPS/TLS), hashed passwords, access controls that limit staff access to what their job requires, and regular security reviews. No system is completely secure, so we cannot guarantee absolute security — but if a breach affects your personal information, we will notify you as required by law.

12Children

The Apps are not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

13Changes to this policy

We may update this policy as the Apps change. We will post the updated version on this page and change the "Last updated" date. If changes are significant, we will also notify you in the app before they take effect.

14Contact us

Questions, requests or concerns about your privacy:

Privacy requestsprivacy@mrburgersomalia.com General supporthello@mrburgersomalia.com
CompanyMr Burger Somalia
LocationMogadishu, Somalia